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Shipping & Returns


UK Delivery
Free standard delivery in 2-3 working days
EU Delivery
Free standard delivery over £100 in 3-5 working days
£9.95 under £100
USA and Rest of the World
Free standard delivery over £100 in 7-10 working days
£14.95 under £100
Click & Collect
Collection in-store is available at check-out for UK customers.

Duties and Customs
If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes, which customers will need to pay on receipt of the shipment. These rules vary by country and your local government determines duty and customs charges. Please note that this is the main reason non-EU customers receive a 20% VAT discount. We cannot mark the value of the parcel as a gift or of a lower value as this is against the law. Any parcels returned to us due to customs charges being higher than expected; we reserve the right to minus all costs incurred.

Offers
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Returns and Exchanges
Within the UK:
We are happy to refund any purchases within 14 working days from receipt.
1. Please email webstore@naturalselectionlondon.com, stating your name, order number and reason for return.
2. We will generate your free return label. This will be emailed to you, for you to print.
3. Place this free return label on the outside of the parcel.
4. Fill out the above Reason for Return form. Include this form in your return package. If you have received an incorrect item, please tick exchange if still required. We are only able to exchange an item for the same item in a different size / colour.
5. Go to www.collectplus.co.uk to find your nearest store to drop your parcel off and check opening times. Alternatively, text COLLECT and your postcode eg. (COLLECT E8 4QS) to 84555. Texts from 84555 are free to receive; texts to 84555 are charged at your standard network rate.


For full terms and conditions, visit collectplus.co.uk/smsterms
6. Drop off your parcel at ANY Collect+ affiliated store, 7 days a week. There are over 4,000 stores across the UK. Please remember to get a proof of postage receipt.
7. Track your parcel at www.collectplus.co.uk/track. Collect+ services are delivered securely by PayPoint and the Home Delivery Network.
Orders can take up to 10 days to be delivered to us, and will be processed within 48 hours of our receipt.
This returns policy does not affect your statutory rights.
Please ensure you return unworn goods as sold, with all original packaging, tags and labels within 14 days of receipt. Items must be returned with an outer box or bag for protection. Please do not apply the returns label directly to the product packaging.

Overseas:
We are happy to refund any purchases within 14 working days from receipt.
1. Please email webstore@naturalselectionlondon.com, stating your name, order number and reason for return.
2. We will send you a returns number and return details to include on this reason for return form.
3. All returns must be sent via registered mail in their original condition to the address below.
Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. We will refund any sums that you have paid to us with the exception of postage and packing. Only products in their original condition will be refunded.
Orders can take up to 10 days to be delivered to us, and will be processed within 48 hours of our receipt.
This returns policy does not affect your statutory rights.
Please ensure you return unworn goods as sold, with all original packaging, tags and labels within 14 days of receipt. Items must be returned with an outer box or bag for protection. Please do not apply the returns label directly to the product packaging.