If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.
Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.
FREE UK Returns
We offer FREE UK returns through Collect+ and Royal Mail. Should you wish to return an item please contact firstname.lastname@example.org quoting your order number and the items you are wanting to return.
EU and Overseas Returns
Should you live outside the UK and wish to return an item please email email@example.com, stating your name, order number and items you are wishing to return.
We will send you a returns number and return details to include in the returning parcel*
All returns must be sent via registered mail in their original condition to the address below.
NATURAL SELECTION RETURNS DEPT
2 ACADEMY BUILDINGS
Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. We will refund any sums that you have paid to us with the exception of postage and packing. Only products in their original condition will be refunded.
Orders can take up to 10 days to be delivered to us, and will be processed within 48 hours of our receipt.
This returns policy does not affect your statutory rights.
Please ensure you return unworn goods as sold, with all original packaging, tags and labels within 14 days of receipt. Items must be returned with an outer box or bag for protection. Please do not apply the returns label directly to the product packaging.
*Please note this is not a free returns label. Unfortunately we are unable to offer free returns on orders placed outside of the U.K.